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Rochester Regional Health First in the Area to Introduce OpenNotes

January 13, 2016

Veronica R. Chiesi Brown
Office: 585-922-4573
Cell: 585-305-4204



Rochester Regional Health has kicked off OpenNotes, a national initiative started in 2010 that is working to give patients ready access to all visit notes written by doctors, nurses and other clinicians.

“OpenNotes is a natural progression of our current secure online patient portals,” said Balazs Zsenits, MD, associate chief medical officer, Medical Informatics, Rochester Regional Health. “This pilot program is following in the footsteps of other nationally renowned health systems that have embraced this depth of patient service and communication to improve care, including Cleveland Clinic, the Mayo Clinic, Kaiser Permanente, and Geisinger Health System.”

Patients who may have missed or forgotten what was said or prescribed during a health care visit – due to stress, distraction, or just not feeling well – can now revisit their provider’s notes via Rochester Regional’s secure MyCare portal. This marks the first OpenNotes launch in the Greater Rochester region, delivering convenient, around-the-clock access to provider notes, instructions, next steps, prescriptions, and test orders.

“Patients feel more engaged in their health care when they have stronger communication with their providers,” said Chief Quality and Innovation Officer Bridgette Wiefling, MD. “The transparency offered by OpenNotes breaks down artificial barriers that keep patients from truly understanding and managing their own care.”

A national study funded by the Robert Wood Johnson Foundation tested the OpenNotes concept with 105 primary care physicians and more than 13,000 patients over a year-long voluntary program. Patients who used OpenNotes reported remembering more details after provider visits, feeling more in control of their care, having better communication with their provider, and taking medications more effectively.

The pilot includes two Rochester Regional Health primary care practices – Northridge Medical Group in Rochester and Internal Medicine Associates of Webster. Rochester Regional anticipates additional primary care offices will join in the coming months.


Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes and beyond. The system includes five hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and ACM Medical Laboratory, a global leader in patient and clinical trials. Rochester Regional Health is the region’s second largest employer. Learn more at